Dominion Financial, a Baltimore-based private mortgage lender, is making significant strides in the integration of artificial intelligence within the mortgage industry. The company has introduced two AI-powered digital assistants, “Harvey” and “Donna,” designed to support real estate investors and mortgage brokers, respectively. Under the leadership of John McClelland, head of the AI division, these assistants aim to enhance client relationships rather than replace them. Harvey provides real-time guidance on investment strategies, loan programs, and eligibility, all available 24/7, ensuring that investors have swift access to crucial information. As Jack BeVier highlighted, the objective is to deliver responsive support in a fast-paced market environment.

Donna, the counterpart for mortgage brokers, enhances the efficiency of Dominion’s wholesale lending channel by offering quick and accurate answers regarding non-QM loan options. This innovation aids brokers in streamlining their processes, allowing them to focus on service rather than paperwork. As stated by Dustin A. Wells, president of Dominion Financial Wholesale, this AI initiative signifies a transformative phase for the company, positioning it at the forefront of technological advancements in the mortgage sector. The overarching goal remains clear: to leverage technology to bolster service delivery and client engagement.

**Key Elements:**
– **Introduction of AI Assistants**: Two digital assistants, “Harvey” and “Donna,” launched by Dominion Financial to aid real estate investors and mortgage brokers.
– **24/7 Support and Guidance**: Harvey provides round-the-clock assistance on loan programs and investment strategies, reflecting a commitment to responsive client service.
– **Efficiency for Brokers**: Donna streamlines communication for brokers by offering swift insights into non-QM loan options, enhancing their operational efficiency.
– **Focus on Strengthening Relationships**: Both AI tools are designed to support, not replace, the personal connections established between the company and its clients.
– **Technological Advancement**: The launch represents a leap into innovative practices in the mortgage industry, emphasizing speed and service quality.

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